Daniel M Fii

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Game frozen in bonus rd and won't pay me out

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Fortune Coins Casino - Game frozen in bonus rd and won't pay me out
Fortune Coins Casino - Game frozen in bonus rd and won't pay me out - Image 2

I was spinning at 700k a round on Pink Joker. It's been a week with the tech team trying to fix it but it hasn't been fixed.

I'm out of my coins and this prevents me from being able to participate in promotional events, which is illegal. My attorney will be in contact with them soon.

Do not use the website. They will not accommodate you if their site glitches and it's not your fault.

View full review
Loss:
$300
Pros:
  • Good game selection daily gc promotions
Cons:
  • Game freezes inappropriate handling of my funds and reimbursement

Preferred solution: Full refund

User's recommendation: Don't use fortune coins

Resolved
Breshae H

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fresno, California

Resolved: Proof of adress

Fortune Coins Casino - Proof of adress
Fortune Coins Casino - Proof of adress - Image 2
Contains 5 confidential files for company representatives
Updated by user Jan 15, 2025

It is resolved.

Original review Jan 11, 2025
I completely understand your rules of proof of address Im curious on what other alternatives are there to prove proof of adresss when 1. I rent where I been living for the past 4 years under their house which mean all bills except my personal phone bill is in their name
Never owned a car to register because my license was suspended before I ever got to
Have not worked for the past two years unfortunately so my income is government assistance for a lil bit a month or so
But I have id ssc all documents form social security is mailed to my adress thats on my id and attached to my ssc ..
Medical insurance all my mail can be dated from 4 years ago to now so why couldnt that help
My bank doesnt mail out account info only online so please help me understand why j dont qualify at all to redeem
View full review

User's recommendation: Make sure to verify first before playing n help gibeing there casino ratings by participating everyday with FORTUNE

Josh M Bsj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I'm trying to withdraw my money from Fortune coins casino to my Paypal account

I'm trying to withdraw my money from Fortune coins casino to my Paypal account

I'm very angry and getting irritated. I really want my money.

Can you help me, please? Can you please fix this so I can have my money?

View full review
Loss:
$900

Preferred solution: Full refund

Michael S Hom

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Fortune Coins Casino - Refund
Updated by user Sep 03, 2024

Never

Original review Sep 02, 2024
For the last twenty years of my life, I have struggled with an inherited gambling addiction. I have tried to fight it many times with medication, counseling, therapy, group sessions, and more. I have banned myself at casinos and I thought I couldn't play anywhere anymore, but you guys accepted me. At first, I was able to cash out, but then the disease took over and even when I was ahead in money, I couldn't stop playing, even though I wanted to and needed to. I have cancelled so many redemptions and my disease took over, causing me to not be of sound mind making purchases. The past few weeks were the worst I have been, even before treatment. My disease caused me to spend my entire savings, my rent, my grocery money, my utility bill money, my son's lunch money for school, and more. I have maxed out all my credit cards and loans. I have zero dollars left now and no hope of anything for the future and I am sick and embarrassed that I could not fight this disease.

It was my mom and uncle that finally intervened today and helped me realize that I have no control and I am not of sound mind. They were both shocked that Fortunecoins doesn't monitor better for this disease, especially when the deposits are huge, lack of withdrawals, cooling off periods taken, and me telling you before that I had a gambling problem, and you allowing me to keep my account even after I requested a permanent ban and the long hours of play. It is so evident.

So, as embarrassed as I am going to do this, I begged them for a refund of my deposits (not all of them because my disease wasn't as bad at first, just the last few days when it got out of control), and a permanent ban. The money was not spent with a sound mind and was due to a disease. They even tried to dissuade me from closing my account even after I told them all of this. They came back and said, 'Are you sure you want to close your account permanently?' It just goes to show what kind of company this is. They knew I had no control and they wanted to keep me as long as they could so they could steal as much money as possible from me.

My rent is due Monday and I don't have the money, my son doesn't have lunch money for school, and I can't pay my car loan or the utilities. I am so sad and depressed at the fact that I cannot control this disease and the company doesn't seem to care at all as long as they were able to profit off of my illness.

A legitimate company that cares about people as humans wouldn't want to keep the money of someone that suffers from a disease and spent it without a sound mind or control. Fortunecoins can make a lot of money off players that are able to do gambling for entertainment only. Unfortunately, I do not see one of those people at all.

The company denied me any refund even after begging and pleading with them with multiple messages. I hate to say it, but a company that prefers to profit off of people that they know have no control is capable of anything. That includes manipulation of games, etc.

Please, if you are able to gamble as entertainment, please do so at a licensed and reputable USA-based casino.

These fake sweepstake-based casinos are operating outside the law and the rules and regulations of the gaming industry, and only police themselves. I will be bringing all this to the state and federal attorney general's office and will be happy to be their witness and victim for a case.
View full review
Loss:
$10000
Cons:
  • All

Preferred solution: Full refund

User's recommendation: Play at licensed places

Breshae H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fresno, California

I feel discriminated as an American player

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I think that they should consider other types of address proof documentation if you can't or don't have a car registration in your name, utility bills in your name because you're renting or living with someone so your way of paying bills is done differently. Documents can't be black or white.

I don't understand.

If I have proof of a bank account, ID issued card with proof of address, social security card with your address still attached to it, letters from Social Security Department with a recent letter - should those not be acceptable if that's all the proof you have, especially showing dates from last year to last month? Medical insurance letters, DMV letter issued out to me but because it's not 3 months recent, it doesn't count or receipt from local authorities – I don't understand at all.

View full review
Breshae H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fresno, California

Proof of adress

I completely understand your rules of proof of address Im curious on what other alternatives are there to prove proof of adresss when 1. I rent where I been living for the past 4 years under their house which mean all bills except my personal phone bill is in their name

Never owned a car to register because my license was suspended before I ever got to

Have not worked for the past two years unfortunately so my income is government assistance for a lil bit a month or so

But I have id ssc all documents form social security is mailed to my adress thats on my id and attached to my ssc ..

Medical insurance all my mail can be dated from 4 years ago to now so why couldnt that help

My bank doesnt mail out account info only online so please help me understand why j dont qualify at all to redeem

They keep giving me the run around

View full review
Jeffrey G Kmi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Failure to comply with your own terms and conditions

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They have not followed their own terms and conditions, particularly when it comes to account closure and taking a break. This is an industry standard many other similar entities honor immediately given the addictive nature of the game.

View full review
Loss:
$5000

Preferred solution: 30 day break or immediate closure

User's recommendation: 100 percent no

Sarah R Glp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot verify my account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This is so frustrating. I have been trying every single week to submit my electricity bill so they can use that for verification of my address, but it's not accepting it.

I just want to be able to redeem my winnings, and it keeps saying the same thing. Can you please help me try and fix this?

View full review

Preferred solution: My account verified so I can play and redeem my winnings

Jody T Qcu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cause they won't let me verify and all other ones.Will that's someone else all the other casinos

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have verified at five other online casinos, and this is the only one that won't let me verify. However, they're sure to take my money, and then when you try to verify, nope, they won't do it - even if it comes from a government agency they say they accept. Buyer beware.

View full review
Loss:
$400
Cons:
  • Everything they stand for

Preferred solution: I would like to be verified every other company and casino online, which uses the same company, has verified me but not them.They've asked for a lot of my personal information, which I think is very suspicious, and they won't call me.

LaQuisha E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My proof of address

I don't have a bill in my name. I stay with my sister.

How can I redeem my winnings? I need my money I won, please.

View full review

Preferred solution: Inwon on your game

User's recommendation: Yes it’s a good game I love it but I need my money

Loyd h Ojs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I hit a max win on a game they are doing everything they can to not pay out

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Fortune Coins Casino - I hit a max win on a game they are doing everything they can to...
Fortune Coins Casino - I hit a max win on a game they are doing everything they... - Image 2
Contains 4 confidential files for company representatives

Last week I turned the 1.60 freeplay into 2300.00. while trying to redeem they claimed my account name didn't match my redemption creditials.

Part of their terms of service show they will not accept deposits in any name but the account name, they accepted every deposit I made with the creditials I was redeeming with but wouldn't payout. Finally after proving that if I was in violation then they were too. They verified the account. So I attempted to redeem again and then they had a security problem and want me to show them a card that has either been replaced and destroyed or that was a virtual card that has no physical existence.

They will not tell me the instution that the card is from so I can get proof from the bank or cc company.

They will not give me the 3rd party arbitration they claim will settle disputes. They lost they won't payout.

View full review
Loss:
$3000
Cons:
  • Thieves
  • Con artist

Preferred solution: Redemption of winnings

User's recommendation: Stay away from fortune coins casino

Greg N Vbz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

The 14 coins is a top-notch casino with the best wagering system that I've seen on most casinos. Fortune coins is only topped by funds points when it comes to value for your dollar. However, their gam

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Oh, Fortune Coins Casino, where do I even begin? So, there I am, enjoying my daily bonus, and bam!

They want me to deposit more money. No surprise there, right? I mean, Im an avid fan of Chumba and Funzpoints, casinos that actually pay out without giving you the runaround. But Fortune Coins?

Oh, theyre a whole different story.

Imagine this: they happily accept money from my debit card, but when its time to cash out, suddenly that same card isnt good enough. Seriously, who do they think they are? Ive got a slew of bank accounts, prepaid cards, PayPal, Cash App, you name it. Theyve taken money from every single one of them.

But when I finally hit a decent win and try to cash out, they hit me with, We dont pay out to prepaid cards. Really?

And then they want a utility bill. Well, guess what? I dont have any utility bills in my name.

I pay on someone elses bills to avoid bad credit. But no, my Cash App bank statement isnt good enough for them, even though they just took my money from Cash App to play in the first place. Makes perfect sense, right?

Oh, and lets not forget their brilliant explanation: You dont buy money from us, you buy gold coins, which you can also receive for free. Yeah, because my gold coin account isnt already overflowing.

Ive cashed out $5000 in three months from other casinos, but Fortune Coins? Not a chance.

So, after jumping through all their hoops, they still wont put money back on the very same card they took it from. Absolute nonsense. If youre a lawyer reading this, please contact me.

Ive lost thousands in a very short time, and Ive never been treated like this by any other casino.

Sure, they have a comp point system, but thats about the only positive thing I can say. Well, that and their game selection, which is top-notch, far and above any other casino Ive played at. But even the best games cant make up for such poor service.

Fortune Coins, youve fallen way short as a service provider. Why you cant cash out to the same card I deposited with is beyond me.

View full review

User's recommendation: I recommend you play the SNAP out of this casino. Great casino, great odds. Great wagering values. Bad cash out system. Bad redemption, they should be sued for this. But if you got your Ducks in a row, play this casino.

Anonymous
map-marker Kansas City, Missouri

No payout just *** you around but never pay

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I won $300 gave them 3 different verifications and they still won't give me my money. Its all a gimmick

View full review

User's recommendation: Use a different online casino if you want money

Joy S Lpj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Prize redemption

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have 250.00 in fortune coins casino that I won. I sent in all the necessary documents and it's been over two months and it still says verifying account.

View full review

User's recommendation: Do not play fortune coins if you plan on cashing out.

Karen A Jeb

Winning

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Someone not getting in touch with me I've contacted you like 5time still no responseand I'm trying to cash out my winnings

View full review
Pros:
  • Winning

Preferred solution: Cash out my winnings please thank you

Anonymous
map-marker Clinton, Louisiana

Redemption not working

Can't redeem my winnings because it won't accept blank and white bank statements. Be aware this doesn't seem legit

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article